Have you ever driven to an appointment for more than an hour only to have it canceled at the last moment? Have clients engaged you in a price war, or has an audience disrespected you?
In Yoke van Dam’s latest keynote, she spoke about the value of Emotional intelligence at PSASA Johannesburg.
And how we may be tempted to go into “fight and flight mode” and have a moment when any of those things happen to us. But that is the place where contracts get canceled, where staff resigns, and you are asked politely to leave the Oscars.
Topic -10 ways to remain professional when your clients are driving you nuts
As speakers, trainers, and coaches, we are faced with the dilemma. Remain professional at all times, and be the facilitator, the guide, and the coach. We are always the Gandalf, never the Frodo.
We get triggered by the dilemmas our clients are faced with, and often they can trigger you when they take their time in signing a deal or decide to ask for four quotes.
How can you build a growth mindset in your speaking practice that will allow the flexibility of feedback and enhance relationships with your clients?
Yoke van Dam has been called the Kintsugi Queen because of her ability to join, repair and transform teams into something quite wonderful
Her work is like Kintsugi, the Japanese art form that mends broken pottery with gold. Yoke works with teams that may have become disjointed to reconnect and find their flow again. This approach helps leaders stay optimistic when they encounter flaws and missteps in their organizations leading them to the gold at the “end of the rainbow”.
As a qualified behavioral change coach with verifiable in-the-field experience (2000 team members trained, 2300 + hours training, 450+ coaching hours) she’s eminently suited to uncover the real issues holding your team back.
Her hard-won experience (15 years) and tried and tested high-performance processes have seen even the most underperforming and fractured teams join together and become stronger and more remarkable.
She is the founder at Y-Connect and a Professional member at PSASA, and when she’s not speaking, training or coaching, you can find her hiking up a mountain, having a glass of wine with her husband Etienne, or jumping into a waterfall
Here are a few short clips from her recent Keynote. You are welcome to enquire about this keynote or Emotional intelligence programs for leaders and teams.
Why is friend mode good for business?
Her talk was reviewed on Speakerscore, and this is what the audience had to say.
“Yoke, I am in absolute awe of your work ethic. Your preparation for the talk was obvious in the material. Your communication before the event was comprehensive. You “showed up and stepped up” even with an injured foot, and then you delivered your talk with purpose, passion and poise. If that wasn’t enough, you followed up with a personal WhatsApp message and then an email summary of the lessons that you shared with us. You are a consumate professional. I applaud you ” Gary Tintinger
“This message was clear and straight to the put. I love how the speaker used her own personal stories and books that are familiar to make a strong put . This is the kind of talks we need to help us in our Professional journey.”
“Dear Yoke, you have helped me to remove a yoke from my mind on how to react when clients are uncooperative. Thank you very much. It is important to be sturdy even in storms. Warm regards, Tumi Pitsie ““Yoke, I loved the way you started your talk, followed by the journey you took us on, I most certainly resonated with you and your experiences. Sometimes, we think we are alone.
Nolan Pillay
You exhilarated high energy keeping us all glued to you and the presentation. Well Done on such a bubbly personality! I love how you spoke about music to pick anyone up, I do this often, it works wonders. Thank you for an amazing talk, my golden nugget is “keep my eye on the ball”.
“Yoke, I loved the way you started your talk, followed by the journey you took us on, I most certainly resonated with you and your experiences. Sometimes, we think we are alone.
Kim Vermaak
Although in your moon boot, you still exhilarated high energy keeping us all glued to you and the presentation. Well Done on such a bubbly personality!
I love how you spoke about music to pick anyone up, I do this often, it works wonders.
Thank you for an amazing talk, my golden nugget is “keep my eye on the ball”.
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